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With a rare blend of humor, erotic tension, and dead-on emotional truth, "New York Times" bestselling author Suzanne Brockmann weaves this delightful romance of a man and woman brought together by chance, bound by choice, and in trouble deeper than they realize. Like a knight in a fairy tale, he appeared from out of nowhere and rescued her at the last moment. Now, sizing up the man who d saved her purse and driven off her attackers, aspiring Boston entrepreneur Chelsea Spencer considered that this good-looking stranger could fit another role not to mention a tuxedo equally well. By the end of the week, Chelsea was scheduled to get married as a condition for earning the inheritance necessary to save her fledgling business. There was only one problem: She was short a groom. Johnny Anziano would have been satisfied with a date, but the woman he d dashed in to save during a street mugging had proposed much more than that. For two weeks work, he d earn $75,000 and a luxurious tropical island vacation. By saying a simple, meaningless I do, he could save Chelsea one more time. But this time they were facing something a lot more dangerous than a gang of street thugs their attraction for each other."

How much more profit could you make if you had customers who couldn't imagine doing business with anyone but you? In your dreams! Tell that to Virgin Atlantic or Harley Davidson. How great would Stand-In Groom download epub life be if 40% of your new business simply knocked on your door without you having spent a cent advertising for it? Impossible! Tell that to First Direct. The companies in this book have managed to turn customers into advocates. Advocates who constantly refer their friends and colleagues to those businesses. Why? Because those companies have created a Branded Customer Experience(R). They have managed the relationship to the point where customers can't imagine wanting to do business with anyone else. How can you gain this unbeatable competitive advantage? Managing the Customer Experience shows you how. It takes you through the step-by-step process of creating Loyalty by Design. It shows you how to re-think your business from the customer's point of view and then design and deliver a customer experience that drives loyalty and profitability.

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Author: Suzanne Brockmann
Number of Pages: 309 pages
Published Date: 24 Nov 2009
Publisher: Random House USA Inc
Publication Country: NY, United States
Language: English
ISBN: 9780553593129
Download Link: Click Here
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